What Personal Information We Collect,

Information You Provide

When you fill out our contact form, we collect:

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• Your name
• Email address
• Phone number
• Project details and description

When you become a client, we collect:

• Your email address (for invoicing and project communication)

Information Collected Automatically

When you visit our website, we automatically collect:

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• Your IP address
• Device type and browser information
• Pages you visit and time spent
• General location data (country/city level)

Tools Used: Google Analytics 4, Microsoft Clarity

Cookies

We use cookies to remember your preferences. You can accept, reject, or customize cookies via our cookie consent banner.

Cookie Types:

• Necessary: Required for site function (cannot be disabled)
• Analytics: Google Analytics, Microsoft Clarity (tracks performance)
• Marketing: LinkedIn, Microsoft Ads (shows you relevant ads)

Cookie Duration: 182 days (6 months)

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How We Use Your Information

For Contact Form Submissions

• Responding to your inquiry
• Providing quotes and project information
• Following up on your interest

For Clients

• Sending invoices and project updates
• Delivering agreed-upon services
• Improving our service quality

For Website Visitors

• Understanding how our website performs
• Improving user experience
• Measuring marketing effectiveness
• Showing you relevant ads

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Who We Share Your Information With

Third-party Service Providers

We use the following services that may collect your data:

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• Google (Analytics, Gmail, Google Drive) - stores data internationally
• Microsoft (Clarity, Advertising) - stores data internationally
• LinkedIn (Advertising)
• ClickUp (Project management)
• Xero (Accounting)

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Important: These third-party services have their own privacy policies. We encourage you to review them.

International Team

We work with contractors in Sri Lanka for some project work. We only share project-specific information necessary to deliver services. Your sensitive personal data is not shared without permission.

Legal Requirements

We may disclose your information if required by law or legal process.

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How Long We Keep Your Data

Contact Form Data

• If you don't become a client: We keep your information for up to 12 months, then delete it
• If you do become a client: We keep your information for invoicing and legal compliance

Client Communications

• Emails and invoices: Stored indefinitely for audit, tax, and legal purposes

Website Analytics

• Cookies: Stored for 182 days (6 months)

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Your Privacy Rights

Under the Australian Privacy Act, you have the right to:

Request Access to Your Data

You can request a copy of all personal information we hold about you.

‍How: Email hello@spacewolf.au with "Privacy Access Request" in the subject line

‍Timeline: We'll respond within 30 days

Request Correction of Your Data

If your information is incorrect or incomplete, you can ask us to fix it.

‍How: Email hello@spacewolf.au with "Privacy Correction Request" in the subject line

‍Timeline: We'll respond within 30 days

Request Deletion of Your Data

You can request deletion of your information (unless we're required to keep it for legal reasons).

‍How: Email hello@spacewolf.au with "Privacy Deletion Request" in the subject line

‍Timeline: We'll respond within 30 days

Opt-out of Communications

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email we send.

‍Note: You cannot opt-out of transactional emails (invoices, project updates) while you're a client.

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Data Breach & Security

How We Protect Your Data

We implement reasonable security measures:

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• Encrypted connections (HTTPS)
• Secure password protection
• Access controls (only authorized staff access data)
• Regular security updates

What to Do If Data Is Breached

If we discover a breach affecting your information:

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• We'll investigate immediately
• We'll notify you within 30 days (if required by law)
• We'll explain what happened and what steps you should take
• We'll share details of our remediation efforts

Report a breach: Email hello@spacewolf.au with "Privacy Security Incident" in the subject line

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Cookies & Tracking

Cookie Consent

Our website uses a cookie consent banner. You can:

• Accept all cookies - Enable all analytics and marketing cookies
• Reject all cookies - Only essential cookies will be used
• Manage preferences - Choose which types of cookies you want

Managing Your Cookies

To change your cookie preferences at any time:

1. Click "Cookie Settings" in the website footer
2. Adjust your preferences
3. Your choices are saved for 6 months

To delete cookies:

1. Go to your browser settings
2. Clear cookies and cached data
3. You'll see the cookie banner again on your next visit

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Third-party Links & Services

Our website contains links to third-party websites. We're not responsible for their privacy practices or content.

We recommend: Review the privacy policies of external websites before sharing your information.

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Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, new regulations, or other improvements.

When we make significant changes:

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• We'll update the "Last Updated" date at the top
• We'll post the changes on our website
• Your continued use of our website means you accept the updated policy

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Contact Us

For questions about this privacy policy, your data, or your privacy rights:

Email: hello@spacewolf.au

Subject line: "Privacy Inquiry" (or "Privacy Access/Correction/Deletion Request")

Response time: Within 30 days

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Additional Information

What Data We DON'T Collect

• We don't sell your data to third parties
• We don't use your data for purposes you haven't agreed to
• We don't share data with competitors
• We don't use automated profiling or decision-making

Children's Privacy

Our services are for businesses and professionals. We don't knowingly collect data from children under 13. If we discover we've done so, we'll delete it immediately.

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Summary of Key Points

• We only collect information necessary to respond to your inquiry or deliver services
• We use cookies for analytics and marketing (with your consent)
• Your data is stored on international servers (Google, Microsoft)
• You can request access, correction, or deletion of your data
• We keep client data indefinitely for legal/tax purposes
• We delete non-client contact form data after 12 months
• You have the right to opt-out of marketing communications
• We'll notify you of data breaches within 30 days

Thank you for your privacy. If you have any questions, please contact us at hello@spacewolf.au

Services & Data Collection Reference

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